Tour Golf Customer Care

At Tour Golf, we’re driven by a simple purpose: to craft golf products that deliver exceptional performance, timeless design, and total reliability — from the first tee to the final putt. Rooted in British design values and a deep understanding of the modern golfer’s needs, our products are engineered with precision, tested in real playing conditions, and built to last. We don’t follow trends — we set the standard. What sets us apart isn’t just the quality of our materials or the detail in our design — it’s our uncompromising commitment to the golfer. Whether you're carrying our TourX1 bag, clipping on one of our magnetic towels, or unboxing a custom bundle, you’ll feel the difference: refined, functional, and built for performance under pressure. This is Tour Golf. For golfers who demand more.

All Tour Golf products are proudly designed in the United Kingdom, where we blend modern performance with classic design principles. Every product begins with meticulous research, prototyping, and testing to ensure it meets the highest standards of quality, functionality, and aesthetic precision. Manufacturing is carried out by a network of hand-selected global partners, each chosen for their expertise, ethical practices, and ability to meet our exacting production standards. We work closely with these facilities to ensure consistency, durability, and craftsmanship across every item — from our TourX1 golf bags to our custom accessories. This combination of British design leadership and world-class manufacturing allows us to offer products that not only look the part but are built to perform under pressure — whether you're walking 18 or competing at the highest level.

At Tour Golf, we select materials with purpose — every fabric, component, and finish is chosen for its performance, durability, and refined aesthetic. Our golf bags, for example, are constructed using premium-grade synthetic textiles that balance lightweight handling with exceptional strength and weather resistance. Reinforced stitching, abrasion-resistant panels, and water-repellent coatings ensure they stand up to the demands of the course and travel alike. Accessories such as bag tags and magnetic towels are made using high-quality PU leather, brushed metal hardware, and advanced microfibre fabrics — offering both durability and a polished look and feel. We don’t compromise on materials because we know serious golfers don’t compromise on performance. Every product is built to perform, built to last, and built to reflect the standards of the modern game.

To keep your Tour Golf products performing at their best and looking sharp season after season, we recommend a few simple care guidelines. For golf bags and accessories, wipe down surfaces regularly using a damp, soft cloth to remove dirt, grass, and moisture. Avoid harsh chemicals, abrasive materials, or machine washing, as these may damage coatings, zips, or structural components. PU leather items such as our bag tags should be cleaned gently with a cloth and mild soap if needed — then dried naturally, away from direct heat. When not in use, store your products in a cool, dry place, and avoid prolonged exposure to direct sunlight or wet conditions. For travel, use protective covers or bags where possible to prevent unnecessary wear. Every Tour Golf product is built to endure the demands of the game — but a bit of routine care will ensure they continue to perform and look the part, round after round.

Yes — Tour Golf bags are designed with trolley compatibility in mind, offering both form and function for players who prefer to roll rather than carry. Each bag features a structured base and reinforced strap channel, ensuring a secure and balanced fit on most standard push and electric trolleys. We've also considered access — pockets remain accessible when mounted, so you’re never reaching awkwardly for essentials mid-round. If you're using a specific trolley model and want to confirm fit, feel free to contact our team. We’re always happy to advise on compatibility to ensure you get the perfect pairing for your setup.

Shipping times can vary depending on your location, but we aim to get your gear to you as swiftly as possible. For UK orders, delivery typically takes 3–5 working days once dispatched. For international orders, delivery times range from 7–15 working days, depending on the destination and local customs processing. You’ll receive a confirmation email with tracking details as soon as your order leaves our facility, so you can follow its journey to your doorstep. Please note that during peak periods or promotional events, dispatch times may be slightly extended — but we’ll always keep you informed.

As soon as your order has been dispatched, you’ll receive a confirmation email with a tracking link. This allows you to follow your delivery in real time via our courier partner’s website. If you haven’t received your tracking email within 48 hours of placing your order, please check your spam or junk folder first. Still nothing? Feel free to contact our customer service team — we’ll make sure you’re updated right away. At Tour Golf, we believe in keeping you informed every step of the way.

Yes — Tour Golf ships internationally to a wide range of destinations across Europe, North America, Asia, and beyond. International shipping costs and delivery times are calculated at checkout based on your location. We work with trusted global courier partners to ensure that your order arrives safely, securely, and on time. If your country isn’t listed at checkout or you require a bespoke shipping solution for a bulk or custom order, please get in touch with our team — we’ll be happy to assist.

We want you to be completely confident in your purchase. If for any reason you’re not satisfied, Tour Golf offers a 30-day return policy on all unused, unopened products. To be eligible for a return, items must be in their original condition and packaging. Returns must be initiated within 30 days of receiving your order. Customised or personalised products are non-returnable unless faulty. For full details and to begin the process, please visit our Returns page or contact our customer service team — we’re here to help.

To start a return, simply contact our customer service team with your order number and reason for the return. We’ll provide you with a return authorisation and clear instructions on how to send the item back to us. Please ensure the product is unused, in its original packaging, and securely packed for the return journey. Once received and inspected, we’ll move forward with processing your refund.

Once your returned item has been received and approved, we’ll issue your refund within 5–7 working days. The funds will be returned to your original payment method, and you’ll receive a confirmation email once the refund has been processed. Please note that bank processing times may vary slightly depending on your provider.

If your order arrives damaged, please contact our customer service team right away with your order number and clear photos of the damage. Once we’ve reviewed the information, we’ll arrange a replacement or refund based on your preference. Every Tour Golf product is packed with care, but in the rare event something arrives in less-than-perfect condition, we’ll put it right.

If any item in your order is missing, please reach out to our team immediately with your order number and a list of the missing products. We’ll investigate the issue and ensure the missing items are shipped to you without delay. We know how important it is to receive a complete order, and we’ll prioritise getting it resolved for you.

If you've received the wrong item, we sincerely apologise for the error. Please contact our customer service team with your order number and a description of the incorrect item. We’ll arrange for the correct product to be sent out to you as soon as possible, along with return instructions if needed. We’ll make it right — quickly and without fuss.

We accept a range of secure and convenient payment methods to make your checkout experience seamless. These include: Visa / Mastercard / American Express PayPal Apple Pay / Google Pay Bank Transfer (for select wholesale or custom orders) All available options will be shown at checkout. If you’re placing a bespoke or trade order, our team will guide you through the payment process directly.

Yes — your security is a top priority at Tour Golf. All payments are processed through trusted, encrypted payment gateways that comply with the latest industry standards. We do not store your card details, and every transaction is protected to ensure your personal and financial information remains completely secure.

Yes, we charge applicable tax or VAT based on your billing and delivery location. Any charges will be clearly displayed at checkout, so you’ll always see the full cost before completing your purchase. If you're a trade customer or placing an international order and require a VAT invoice, please contact us after checkout and we’ll provide it.

Yes — Tour Golf offers competitive trade pricing for professionals, golf clubs, corporate clients, and retail partners looking to place bulk orders. Whether you're outfitting a team, stocking a pro shop, or ordering custom gear for an event, we provide tiered pricing based on quantity, with additional options for branding, personalisation, and custom packaging. To discuss bulk pricing, minimum order quantities, and lead times, please contact our sales team directly. We’ll tailor a solution that aligns with your needs and reflects the premium standards of the Tour Golf brand.

We’re always looking to partner with like-minded retailers, golf clubs, and fitters who share our commitment to quality and innovation. If you’re interested in becoming a Tour Golf stockist, please send your business name, contact information, and a brief overview of your retail operation to our sales team. We’ll follow up with our stockist programme details, including pricing structure, merchandising support, and ordering process. Our partners enjoy access to exclusive trade offers, early product releases, and dedicated account support. We’re here to help you offer something truly distinctive to your customers.